Despite being a relatively new addition to the home and kitchen industry, MontVoo has quickly picked up steam as one of the up-and-coming carpet and rug-selling brands on Amazon.
What sets them apart from the more reputable brands they’re competing with is their dedication to customer service, ensuring they provide all their customers’ attention as only a small business can.
Another feat worth commending them on is that they’ve stayed true to their climate-friendly pledge. Each of their products is made up of strictly environmentally friendly materials and manufactured using eco-friendly techniques that help them maintain their low carbon footprint.
With a wide variety of products, MontVoo is prepared to supply its customers with durable and quality carpets and rugs for every room in their homes. Their products include kitchen rugs, door mats (both indoor and outdoor), bath mats, and stair treads.
Since its operations began, it’s no secret that MontVoo has achieved plenty of success. But in this post, we’ll try to understand the reason behind that success as we review their service and products.
What is MontVoo?
The textile industry is largely made up and controlled by a few huge, worldwide manufacturing brands that have, over time, crafted their reputation of being the most reputable and reliable suppliers of these products.
Brands like Mohawk Industries, Shaw Industries Group, and Beaulieu International Group. Somewhere along the way, however, these brands started focusing more on quantity and less on quality, allowing themselves to become complacent. This gap in quality is what MontVoo was created to reduce. MontVoo has two simple objectives as a carpet and rug brand: to ensure that their customers are supplied with only the highest quality carpets, rugs, and flooring equipment for their house at a much lower price than their larger competitors. And to ensure that each one of the products they create is in keeping with their climate pledge, thereby allowing themselves and their customers to reduce their carbon footprint on the world.
These two simple goals have allowed MontVoo to achieve tremendous success in their fledgling existence, and at the rate they’re going, they’re set to accomplish a whole lot more if they stay true to their motto. Whether they can or can’t remains to be seen, but for now, all of their products have been flying off the shelves, which is due immensely to the quality they provide.
They’ve maintained a high level of quality because of their excellent quality control procedures and standards. Each of their rugs goes through multiple in-house quality control labs before they’re sent out to the general public.
Headquartered in Xiamen, China, MontVoo has already established itself as one of the most popular brands for buying top-of-the-line flooring products and is still striving to introduce a new range of innovative products for its customers.
Our Review of MontVoo
MontVoo is also significantly known for its fantastic customer service, as a small business should. Their deep level of customer service can be argued as their greatest strength as it allows them to get in the minds of their customers and get a handle on the kind of products and services they would enjoy.
This MontVoo Non-Slip Bathtub Mat is an excellent choice for any home. Its plaid backing provides a grip that prevents the mat from sliding around or damaging your tub or floors. The loofah-like surface is thick and comfortable, perfect for showering. Its natural drain holes and lattice bottom encourage water to flow past the mat quickly, so there is no need to worry about water getting stuck on it.
The mat is also easy to clean, as it can be rinsed off with a showerhead and hung over your bathtub or bath safety bar for fast drying. It’s made from premium recyclable materials and is phthalate-free, so it’s safe to use in any private home or public place, such as restaurants, hospitals, nursing homes, schools, and childcare facilities.
Its thick textured surface provides warm support while gently massaging and exfoliating your skin. With its non-slip backing and exceptional draining ability, this bath mat will keep you safe, while providing comfort during your shower time.
This is another fantastic product by MontVoo. Introducing the MontVoo-Bath Mat Rug, your all-in-one solution for keeping safe, dry, and comfortable right out of the shower. This bath mat has a faux suede surface designed to resist dirt and dust while still feeling soft and cozy. It also features a rubber backing that prevents skidding and curling; the perfect choice for young children or elderly family members.
The bath mat is incredibly absorbent, soaking up water within 0.5 seconds when stepping out of the bathtub or shower. It also features quick-drying technology, allowing it to stay dry and ready for use nearly immediately after use. Cleaning this rug is also a breeze. Just wipe with a wet cloth or rinse with a shower nozzle. This rug is not only perfect for bathrooms. The extra thin design allows it to comfortably fit under doors, so you can use it all over your home as a kitchen mat, pet feeding mat, laundry room mat, desk mat, in front of sink mat, RV bath mat, and more. This flexibility makes it a special investment that won’t be wasted.
The MontVoo-Outdoor Rug Carpet is the perfect way to spruce up any patio, RV, camping site, or outdoor area. This rug is a great way to quickly and affordably upgrade your outdoor space. It features a modern, versatile, and sleek geometric pattern that offers color and personality without distracting from other decorations. The rug is constructed from waterproof, UV-coated polypropylene, a highly durable and resilient material. This makes it ideal for those looking for a long-lasting outdoor solution in areas with high foot traffic, particularly those with little ones or pets running around.
As a bonus, this rug is stain resistant and simple to clean. Simply hose it down or wipe it with a wet cloth and let it dry in the sun. Additionally, the plastic straw construction creates a soft and comfortable feeling underneath the toes and knees. Finally, the lightweight construction ensures that this large 5x8ft rug can be easily packed and stored away – making it ideal for picnics, outings, sunbathing, and RV road trips.
The MontVoo-Bath Mat Rug is an innovative bathroom rug mat with incredible features to help make any bathroom space more enjoyable. The rug is equipped with advanced nanotechnology to ensure maximum water penetration, which means it can absorb up to 2-4 times its weight. This makes it great for quick water absorption and helps the rug dry quickly and naturally, no matter how much water is on it. This effectively eliminates the worry of any watermarks or dampness.
The anti-slip backing and cozy surface add a layer of safety and comfort. The rubber backing prevents slipping even on wet surfaces. The unique leather-like surface feels soft and warm on the feet, avoiding coldness from chilly floors. The surface is also dirt resistant and easy to clean, so there’s no need to worry about hairs or other residue building up over time. The rug is also highly durable and won’t shed or become smelly after contact with water for an extended period. This makes our MontVoo-Bath Mat Rug perfect for families with children and pets who need a bath mat that can stand up to regular use.
The MontVoo-Door Mat Outdoor Indoor Entrance Doormat is a marvelous choice for keeping any doorway clean, dry, and safe for all weather conditions. This mat features a textured surface that effectively scrapes rain, grit, mud, sand, grass, and slush from shoes and traps them beneath shoe level to prevent tracking within the home or office. The door mat has 2kg/㎡ of rubber backing and 650g/㎡ of polypropylene surface material which is much thicker and heavier than other TPE or TPR backing entrance mats. The mat’s rubber backing also provides maximum durability thanks to its 100% premium rubber material and high-standard manufacturing process.
These mats are also incredibly easy to clean. For daily cleaning, simply sweep, vacuum, or shake the doormat outdoor entrance over the dust bin. Otherwise, for deep cleaning attempts, rinse the mud mat with a garden hose and hang it to air dry. This low-profile rug also boasts versatility as it can be used for multiple high-traffic indoor or outdoor areas, such as home entrances, offices, or even commercial stores.
MontVoo’s Reviews from Customers
Customers are the lifeblood of any brand, something that MontVoo understands well, as they’ve put a lot of focus into their customer service department. Without positive customer reviews, it can become difficult for any brand to survive, regardless of their work ethic or quality control standards.
In this section, we decided to pen down what we could extract about the brand from the reviews received from customers to show you if the brand’s products and services are as satisfactory as they claim.
And we’re pleased to announce that from our initial survey, it seems that the brand has succeeded in creating a positive image of itself in front of its customers, as most of them have left sparklingly positive reviews on each one of their products.
Still, we decided to dig down a little deeper into what customers enjoyed about their products or service, so we decided to sift through and analyze in detail all the ratings and reviews the brand received on its Amazon store page.
What immediately caught our eye as soon as we started visiting one or more of their products was the level of customer service the brand was offering. Every one of the customer service representatives was incredibly helpful, patient, and professional toward anyone with a query about their services or products. They also earned plenty of acclaim from their customers in the review section.
Most of their products have received an average 4.5-star rating on their Amazon store, making them one of the best sellers of carpets and rugs on Amazon. Many of the brand’s products were also labeled as Amazon’s choice, meaning that the retail giant itself is promoting their products.
Special mention has to go out to their non-slip twill kitchen rugs, which have received the highest positive reviews of any of MontVoo’s products. People have especially been praising the water-absorbent nature of the rug as it helped customers deal with spillages from their sinks. The rug also dries up quite quickly, a testament to its quality.
Apart from that, another product that received raving positive reviews from its users was their outdoor rug carpet for the patio, which was praised for its unique design and versatility.
Keeping all of these positive reviews in mind, we believe that all of MontVoo’s products are worth buying, which is why we recommend their products to anyone who wants to buy quality, reliable carpets, and rugs for their office or home.
Each one of their carpets and rugs is budget-friendly.
The brand prides itself on creating environmentally friendly products, allowing customers to reduce their carbon footprint.
Their carpets are available in multiple designs and colors, allowing their customers to choose their preferred designs.
Some of their carpets and rugs are reversible and boast two different designs on the front and back, effectively combining two different rugs or carpets.
The water-absorbent and non-slip nature of their rugs makes them a worthwhile addition to a family home.
Lastly, the brand has exceptionally rigorous quality control standards that its multiple in-house quality control centers must fulfill to push a product to their customers.
Sign Up for MontVoo
Unfortunately, MontVoo, as a brand, is just starting and does not have its website as of yet. Customers cannot create an account with the brand to support the brand’s efforts or get access to products earlier than others.
That being said, customers can still support individual products from the brand by subscribing to Amazon’s “subscribe and save” program, which allows them to list recurring orders for certain products the brand offers.
Before you subscribe to the program, you should know that not all of the brand’s products are listed in the program, as it’s optional to list its products in this way. So, you might not be able to set up orders for all the products you need.
Where to Buy MontVoo?
As mentioned above, MontVoo does not have an official website from which you can access its products.
However, individuals who want to buy the brand’s products can always hit their Amazon store page by searching for “MontVoo” at the top search bar on the Amazon home page or following this link.
MontVoo Shipping and Return Policy
Despite being a Chinese company that manufactures its products in China and then ships them to the U.S., MontVoo is currently only shipping its products to destinations within the U.S. However, they are eager to add a few international destinations in the future, so look out for that.
MontVoo takes about one business day to process an order after confirmation of payment. After processing, the product is shipped using free standard shipping.
Once a package is shipped, the product takes 5-7 business days to arrive at the customer’s doorstep.
Add these up, and your order should arrive between 6 and 10 days after confirming your payment. Customers who are subscribed to Amazon Prime can get early access to their products, as it takes about 3-4 business days for the product to arrive at the customer’s doorstep.
To make life easier for their customers, MontVoo offers a chance to return their product and get a full refund within 30 days of receiving it. The only conditions are that the package must not be damaged upon return, and no equipment shouldn’t be missing. All tags should be placed correctly alongside the receipt or proof of purchase.
This return can be initiated through your Amazon account by navigating to your orders page and selecting the product you want to return. Follow the prompts to specify the reason for the return and select your preferred refund method. In many cases, Amazon will provide a prepaid shipping label for you to use to send the item back.
Once the item is received by MontVoo, they’ll give it to their quality testing department, which will thoroughly test the product to determine if your request warrants approval.
Then, once your refund is approved, the total amount you paid will be credited back to your credit card or the original payment method you used. This can take 3-5 business days, so don’t be alarmed if you don’t see the funds immediately.
MontVoo Promotions and Discounts
MontVoo, as of yet, does not have a website of its own, which means Amazon has full control when it comes to the promotions and discounts on select MontVoo products.
Customers of the brand can find those discounts by subscribing to the “subscribe and save” program we mentioned above, which allows them to get various amounts off on recurring orders of certain products.
Amazon also occasionally offers lightning deals on specific products for a short period. These deals can be up to 80% off the regular price. Lastly, Amazon offers digital coupons for select products that can be clipped and redeemed at checkout. These coupons can be found on the product detail page, the coupon page, or your account.
Customers who want to contact MontVoo to share their thoughts on any of the brand’s products can skip to the reviews section of that specific product page on Amazon and write their likes and dislikes.
Unfortunately, the company does not have a support email you can contact them through yet. This is the only realistic way for customers to reach the brand.
Q: Does MontVoo allow cancellations?
A: MontVoo believes in satisfying its customers completely, which is why they allow them to cancel their orders if they're not fully satisfied.The only condition is that they must cancel before the order is processed, which takes about one business day. After processing, however, the order will be sent out straight for shipping and cannot be canceled afterward. The cancellation must be carried out through Amazon.
Q: Does MontVoo offer full refunds?
A: Like other small businesses, MontVoo cares about its customer base, which is why they offer them full refunds on products that have manufacturing defects or have been damaged during shipping. Customers can initiate the return process by selecting the return option on any of the products on the orders page of their account.
Q: Does MontVoo charge restocking fees for returned products?
A: Fortunately for customers, MontVoo does not charge any restocking fees for their fan base, especially when a customer has received a full refund for a defective or damaged product. In other cases, however, the company could negotiate a deal with the customer, which could entail them paying the restocking fees.
Q: Does MontVoo allow customers to change their shipping address after placing the order?
A: Once you've placed an order, you have about one business day to change and update your shipping address to your most recent address, because any changes to the shipping address after that period will not be accepted. The reason is that the previous address has already been provided to the shipping company delivering your order.
Q: What should customers do if their order is shipped to their previous shipping address?
A: Customers who've entered the wrong shipping address and could not change it before the product was sent out for shipping should refuse their order when it arrives. That way, the product can be returned to Amazon, who'll return it to your current shipping address.
The Old House Journal Review Team’s product reviews and in-depth guides are here to help you restore, repair, update, and decorate your home. The content is created by The Old House Journal Review Team. The Old House Journal editorial staff is not involved. Old House Journal is reader-supported: When you buy through links on our site, we may earn an affiliate commission. All questions regarding articles or product testing can be sent to email@example.com